FAQ
Frequently asked questions
Which currency does InfiCRM use?
Malawi Kwacha (MWK) by default. Each organization can work in any ISO currency; reports use one reporting currency and never mix currencies.
Is VAT built in?
Malawi's standard VAT of 16.5% is set up for every new organization as configurable data, along with exempt and zero-rated rates. You can change or add rates.
Can my customers accept quotations online?
Yes. Each quotation gets a secure share link; your customer can view it, accept or decline without an account.
Do you track my website visitors?
Only if you install the tracker. It uses a first-party cookie on your domain, no IP address or fingerprinting, and can wait for your visitor's consent.
Can my sales reps see each other's leads?
Not unless you allow it. Roles control who sees all records and who sees only their own.
How is my data kept separate from other businesses?
Every organization's records are isolated in the database itself (row-level security), not only by the application.
Can INFI-TECH staff see my data?
Not by default. If support needs to look at your records, an engineer must open time-limited, read-only access with a written reason; your owners and admins are notified and every view is recorded in your audit log.
Do you take Airtel Money or TNM Mpamba payments online?
Not yet. You record those payments against invoices today; online collection is on the roadmap.
Transform every lead into a customer.
Start a free trial - no card needed. Your organization is set up in Malawi Kwacha with VAT ready.